Privacy Policy AW33 — How We Protect Your Personal Data

1 Introduction and Scope of Privacy Policy

Aw33 ("we", "the aw33 platform") values the privacy of every player and user who accesses our platform. This Privacy Policy is established to ensure you have a clear understanding of how we manage your personal data responsibly and transparently.

This policy applies to all users of the aw33 platform, including website visitors, registered players, recipients of marketing communications, and individuals who interact with our support team. It covers all personal data collected through the aw33 website, mobile app, email communications, live chat, and other communication channels provided by aw33.

Aw33 acts as the data controller for the personal information you provide to us. This means we determine the purpose and method of processing your personal data, and we are fully responsible for ensuring that data is processed in accordance with applicable law, in particular the Personal Data Protection Act 2010 of Malaysia.

2 Types of Personal Data We Collect

Aw33 only collects personal data necessary for the purposes stated in this policy. The following are the categories of data we collect:

2.1 Registration and Identity Data

• Full name as per official identification document
• Date of birth and gender
• National identification number (MyKad) or passport number
• Current residential address
• Email address and mobile number
• Username and password (stored in encrypted form)

2.2 Financial and Transaction Data

• Bank account or e-wallet details used for deposits and withdrawals
• Deposit and withdrawal transaction records
• Betting history and gaming activity
• Account balance and credit movements

2.3 Technical and Usage Data

• IP address and approximate location based on IP
• Device type, operating system, and web browser used
• Access logs, session times, and platform activity records
• Cookie data and device identifiers

3 How We Collect Personal Data

Aw33 collects personal data through several key channels:

• Account registration: Information you provide when opening a new account at aw33.
• KYC Verification: Identity documents and proof of address uploaded for verification purposes.
• Financial transactions: Information provided when making a deposit or withdrawal.
• Platform usage: Data generated automatically as you browse and play on aw33, including activity logs and cookie data.
• Support communications: Information you share when interacting with the aw33 support team via live chat, email, or other channels.
• Surveys and feedback: Information you voluntarily provide through surveys or feedback forms.

Aw33 does not collect personal data from third-party sources without your knowledge, except for identity verification purposes through credit check agencies or document verification as permitted by law.

4 Purpose of Using Your Personal Data

Aw33 uses your personal data for the following purposes, all grounded in a valid legal basis:

4.1 Account Management and Services

• Creating and managing your player account on the aw33 platform.
• Processing deposits, withdrawals, and other financial transactions.
• Verifying your identity through the required KYC process.
• Providing effective and responsive customer support.

4.2 Security and Legal Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities.
• Fulfilling the legal and regulatory obligations imposed on aw33.
• Investigating any complaints or disputes submitted.
• Monitoring and ensuring compliance with aw33's Terms and Conditions.

4.3 Platform Improvement and Marketing

• Analyzing usage patterns to improve the user experience on the aw33 platform.
• Sending marketing communications related to aw33 promotions and offers (with your consent).
• Personalizing content and game recommendations based on your preferences.

5 Data Sharing with Third Parties

Aw33 does not sell or trade your personal data. However, we may share your data with selected third parties in the following situations:

• Payment service providers: Financial institutions and payment processors that handle your deposit and withdrawal transactions, subject to strict confidentiality agreements.
• Game providers: Gaming software companies that provide casino games on the aw33 platform, which may receive technical data necessary to operate the games.
• Identity verification agencies: Parties that assist aw33 with the KYC review process and fraud prevention.
• Legal authorities: Government agencies, law enforcement, or regulatory bodies when required by law or court order.
• IT service providers: Companies supporting aw33's technical infrastructure, including cloud computing and cybersecurity services, subject to strict data processing agreements.

Every third party that receives your personal data is required to store that information securely and use it only for authorised purposes. aw33 does not transfer your personal data outside Malaysia except with adequate safeguards and in compliance with the requirements of PDPA 2010.

6 Data Security Measures

Aw33 implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure:

• Data transmission encryption: All data is transmitted via HTTPS connections encrypted with 256-bit SSL/TLS technology.
• Data storage encryption: Sensitive data such as passwords and financial information is encrypted at rest on our servers using the latest industry standards.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA to add an extra layer of security to their account.
• Role-based access control: Only aw33 staff who require access to specific data based on their duties are permitted to access it.
• Continuous monitoring: The aw33 system is monitored around the clock to detect suspicious activity or unauthorised access attempts.
• Regular security audits: aw33 conducts regular security assessments and penetration testing to identify and address any vulnerabilities.

While aw33 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of a data breach affecting your personal data, aw33 will notify you within the timeframe stipulated by applicable legal requirements.

7 Data Retention Period

Aw33 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law:

• Active account data: Retained for as long as your account is active on the aw33 platform.
• Financial transaction data: Retained for a minimum of 7 years after a transaction occurs, in line with Malaysia's financial and taxation legal requirements.
• KYC documents: Retained for 6 years after account closure in accordance with anti-money laundering requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Marketing data: Retained until you withdraw your consent or request deletion.

Once the retention period expires, your personal data will be securely deleted or anonymised using industry-recognised methods.

8 Cookies and Tracking Technology

The aw33 platform uses cookies and similar tracking technologies to enhance your experience and help us understand how our platform is used. We use several types of cookies:

• Essential cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance cookies: Collecting information about how you use the aw33 platform to help us improve our services. All data is collected anonymously.
• Functional cookies: Saving your preferences such as language and display settings to provide a more personalized experience.
• Marketing cookies: Used to display content relevant to your interests. These cookies are only activated with your consent.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some parts of the aw33 platform.

9 Your Rights Over Personal Data

As an aw33 player, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:

To exercise any of the above rights, contact the aw33 privacy team via email at [email protected]. aw33 will process your request within 30 business days and may require identity verification before the request is processed.

10 Children's Privacy

The aw33 platform is intended exclusively for users aged 18 and above. aw33 does not knowingly collect or process personal data from individuals under the age of 18.

If aw33 discovers that personal data has been collected from a minor without our knowledge, immediate steps will be taken to delete that data and close the account in question. Parents or guardians who suspect their child has registered on the aw33 platform may contact us immediately for follow-up action.

11 Amendments to the Privacy Policy

Aw33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. Any material amendments will be communicated to you via a prominent notice on the aw33 platform or by email to your registered address at least 14 days before the amendment takes effect.

The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. Continued use of the aw33 platform after the amendment's effective date constitutes your acceptance of the updated Privacy Policy. If you disagree with any amendment, you have the right to close your aw33 account.

12 Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how aw33 handles your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 on the aw33 platform — click the chat icon in the bottom-right corner of your screen.
• Response Time: Privacy-related enquiries will be responded to within 5 business days.

You may also lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated and aw33 has not resolved your complaint to your satisfaction.